Support
Help for the qapto app for iPhone and Apple Watch
Write to us: info@qapto.net
We usually reply within two working days. Please tell us which iPhone and iOS version you use and exactly what happened – then we can usually reproduce it straight away.
Frequently asked questions
How do I cancel the subscription?
Subscriptions run through the App Store and are managed there: on your iPhone, open Settings → your name → Subscriptions → qapto and tap Cancel Subscription. The subscription then continues until the end of the paid period and no longer renews.
How does the free week work?
qapto is available as a subscription (Basis or Pro). When you first take out a monthly or yearly subscription, the first week is free; during that time you get five requests a day. After that, the subscription renews automatically at the price shown – unless you cancel beforehand in your Apple account. Your saved entries always remain readable and exportable, even without a subscription.
What is the credit, and does it expire?
Each plan has a monthly budget for cloud features such as research and recipes. When it's used up, qapto tells you. You can buy additional credit in the app; it's used after the monthly budget and does not expire.
Why doesn't qapto recognize my dictation?
Check under iOS Settings → Apps → qapto that Microphone and Speech Recognition are allowed. Recognition runs on the iPhone itself – even without the internet. If only individual words are misheard, it helps to correct names once in the app; qapto remembers the spelling.
How do I get qapto on the Apple Watch?
The Watch app is installed together with the iPhone app. If it doesn't appear: open the Watch app on the iPhone, scroll to Available Apps and install qapto there.
Where is my data, and how do I delete it?
Your entries live on your iPhone – and, if you switch it on, in your own iCloud so they also appear on your other devices. We have no access to them. If you delete the app without iCloud sync, they are gone – export them first in the settings if you want to keep them. For purchases we keep a nameless account without a name or email address; details and your right of access are in the Privacy Policy.
How do I report a bug?
Fastest by email to the address above. If you export a diagnostic file in the app under Settings and attach it, we can see what happened without you having to explain at length.